Last updated 7 October 2024

Shipping and Returns

The prices on our website are in £ (pounds sterling). The postage prices are not included in the cost of products. Postage prices are based on Royal Mail Second Class Small and Medium Parcel rates for all items excluding the Hair Conditioner Bars and Skin Balm Tins which can be shipped via Royal Mail 2nd Class Large Letter service. Postage rates are disclosed as you add items to your cart. Please see below for a breakdown of the shipping rates.

Currently, items can only be purchased and shipped within the UK.

Items are shipped by Royal Mail 2nd Class Small and Medium Parcel service, the rates for which start at £3.25 for a maximum weight of 2kg. Hair Conditioner Bars and Skin Balm Tins only are shipped via Royal Mail 2nd Class Large Letter rate of £1.55. Please note, however, that should you add any other product to your cart this will trigger the 2nd Class Parcel service, the rates for which start at £3.25 as detailed above and below.

Large Letter - £1.55

Small Parcel

Up to 2kg - £3.25

Medium Parcel

2kg to 10kg - £6.35

10kg + - £10.25

Unless otherwise specified on this website, we will despatch your goods within 3 working days of your payment being cleared. Royal Mail Second Class postal service aims to deliver within 2-3 working days from the date of receipt of the item. Depending on the size of the order, we may decide to ship using Royal Mail Second Class Signed For service. If we do, this will be at no additional cost to you.

All packaging is recyclable and/or compostable. Items will sometimes be mailed in previously used boxes to help cut down on waste.

There is the option, at checkout, to send your order as a gift with a message to the recipient.

For details about Returns, Refunds and Cancellations, please see the relevant section on our Terms of Service page here.